Due to the custom nature of preservation orders, there are no refunds. In the unlikely event that you are dissatisfied with the floral preservation pieces, Emerald Floral Preservations’s limit of liability is to fix any issues. Emerald Floral Preservations must be contacted within 48 hours of delivered items.

If damages might have occurred during shipping, you must initiate your intent to make your return shipment within 2 days of the date the piece was delivered to the specified address on your order form based on the delivery date posted. Due to the cost of materials and time, refunds will not be made. Emerald Floral Preservations will work with you to fix any things that you are dissatisfied with if possible.

If preservation reservation is cancelled, the $100 retainer is non-refundable.